- I have reserved a 10 x 10 booth space. Will my exhibit fit?
Yes. All our display systems are designed to fit comfortably into standard exhibit sizes: 10 x 10, 10 x 20, 20 x 20, etc. Custom point of purchase exhibits are built to your specifications.
- How many watts / amps are required for my display lights?
Most halogen lights are 200 watts or approximately 2 amps, although we stock other halogen, fluorescent, and incandescent lights. Trade show power is sold in increments of 500 or 1,000 watts. Should you have questions about power requirements, contact the electrical contractor assigned to your trade show. They are the experts and will assist you with the show rules.
- Is my display fire retardant?
Yes. All of our displays meet or surpass exhibition fire requirements in each state.
- How much does my display weigh?
Depends. A typical 10' pop up display will weigh approximately 95 pounds, including frame, graphics and accessories. A complete table top display will weigh about 60 pounds depending on the final size, accessories, and case options. Folding panel and hybrid systems can weigh more or less depending the configuration. Final weigh also depends on your case selection.
- What are my color choices of fabric?
50+ fabric colors are available to customize your display. In addition, we offer hundreds of laminate choices for our panel systems.
- How do I submit my graphic artwork?
Call us for complete instructions. We will provide directions on to upload to our FTP site. Should you require graphic design assistance, we can help with that as well.
- Can I order accessories?
Yes, accessories can be purchased at anytime. Common accessories are lights, counters, shelves, flooring, literature stands, and literature pockets. These can be found in the Accessories section, or under the individual product categories. If you don’t see want you want, give us a call.
- Do you customize table throw covers?
Yes. Table throws can be customized in a variety of ways, such as adding text and logos. Go to the "Table Throw" section on our web site for options. Table throws are an excellent (and inexpensive) way to upgrade your appearance, especially for table top displays.
- Can I have shelves on my pop up display booth?
Yes, there are slant shelves and flat shelf options. Shelves can be set up either way. Shelves are in black only.
- What is the lifespan of my display?
The pop up frame has a lifetime warranty, and with normal care, your graphics and fabric panels should last for many years. Panel and hybrid systems come with a lifetime warranty on workmanship. The secret is proper handling before, during, and after the show. Be sure to pack the exhibit and graphics according to the manufacturers’ instructions. Most damage occurs due to improper packing.
- How easy are your displays to set up?
Very easy! Pop up and panel displays (10 x 10) take about 20 minutes. Hybrid displays take a little longer. Larger exhibits (10 x 20) may take roughly twice as long. Add a few minutes to those estimates during your first set up, but once you’re an expert, you’ll be surprise at how quickly you’re up and ready to show (or go!).
- Do I have to do any heavy lifting to transport my display case?
All cases come with handles and wheels, and can be easily transported by one person. We recommend that two people lift any case into a vehicle.
- How do I pack my display?
Each display comes with complete instructions for packing, care, and assembly.
- Is there room in a case to fit additional items?
Each case is designed for the specific purpose of transporting your display. If you are transporting a complete display including frame, panels, graphics and accessories, you may not have room for other items. Generally, we know if there will be extra room. Call or email us. We’ll suggest the best option.
- Because there are new airline restrictions, will my display be allowed on as baggage?
Most display cases may be shipped as baggage on airlines, but each airline has specific policies. There are new federal guidelines that all airlines have adopted since 9/11 that requires them to charge an additional fee for all baggage or containers over 50 pounds. Please refer to your airline policies and procedures. If you have time, we recommend you ship your display via a standard freight carrier.
- How do I order my display?
Purchases can be made online or by calling our toll free number.
- What kind of payments do you accept?
We offer online processing of Visa, MasterCard and American Express. Please call our toll free number for more information.
- What kind of shipping method do you use?
Most exhibits are shipped UPS or FedEx.
- How much is shipping?
We have an automatic shipping calculation online. Just place your order in your shopping cart, fill in your location information and select submit. You will not be charged for anything at this point, but you will be given your shipping costs along with the cost of your order. Our automatic shipping calculator uses UPS. You may select UPS 3 Day, 2nd Day and Ground shipping.
- How fast can I get my pop up display?
If you choose one of our 24 hr shipping colors, Coal, Imperial or Silver, your display will be shipped within 24 hours of your order. For other colors your order will be shipped within 3-4 days. Other displays may take from 3 days to a week.
- Is there a warranty?
Our pop up frames come with a lifetime warranty! Most of our other displays come with a lifetime warranty of workmanship. Please ask for the warranty on the specific product you select. We only sell quality, well-built products.
- What do I do if I have questions about my display?
Just contact us. We'll give you the same excellent customer service you received when you purchased your display from us.
- If my display comes in a case with wheels, is it difficult to move around?
No. Cases for full-size displays come with handles and wheels. However, proper care should be exercised at all times when attempting to life any bulky object into a car, or maneuver up or down stairs to prevent strain or injury to the body. Some table tops and banner stands pack in shoulder bags or tubes.
- What kind of graphic files should I have have for header or mural panels?
The best type of file is a vector based file such as an Adobe Illustrator File (.ai), but we also accept Photoshop, Macromedia FreeHand, and Quark Xpress files. See File Preparation Guidelines at the bottom of the page under "Graphics."
- How do I know if my graphic file will work for the Murals or Header Graphics?
Find out the Output Size of the Image in your file. If it's not the size you want your image printed in, then it's probably not going to work for this purpose. You may also send it to us, and we'll quickly be able to tell you if the file size is sufficient.
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